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      Shipping & Returns

      Delivery charge is an additional cost.
      Standard deliveries to German addresses are made within 4-5 working days after receiving from us an
      Order Confirmation Email.

      All shipments shall be subject to the following conditions.

      Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected.


      We make every effort to dispatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and dispatch as soon as possible.


      If the items are not delivered within the time period we specify in the confirmation email, please contact our Customer Service quoting the order reference contained in your Order Confirmation Email.


      Shipment of items occurs to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify by placing an order that goods are left with a neighbor, this is done at your own risk.


      Some restriction in time schedule


      a)    Please note that we do not send any confirmation or emails, dispatch goods, charge costs of payment or execute your order from Friday p.m. till Saturday p.m. This time period is to be excluded from the general processing of order


      b)    We reserve the right to delay the order processing due to festival days. You will be informed about changes in the time schedule by e-mail.



      If you wish to cancel your order, please contact our Customer Service. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

      As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. We cannot refund any priority, express or courier component of the postage charge.



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